How to reach us
- Phone: (973) 488-5410, answered 24/7
- Address: 175 E Ridgewood Ave, Ridgewood, NJ 07450
- Email: contact@proplumbingridgewood.com
- Hours: Open 24 hours, 7 days a week, including holidays
Please use the phone for anything urgent. Email is for questions that can wait, such as a billing question or a request to reach a manager. Email is not the place to report a leak, because nobody watches the inbox for emergencies.
Our address is our dispatch base. It is not a walk-in showroom, so call before you visit and we will tell you whether someone is there.
What to have ready when you call
A minute of preparation helps the dispatcher understand the job and gives your plumber a head start.
The address
Give the street, town and any apartment or unit number. If the entrance is hard to find, say so.
What you are seeing
Describe where the water is, where it is coming from, and whether it is still running. Photos on your phone are useful to show the plumber later.
What you already did
Tell us whether you closed a valve, flipped a breaker or tried a plunger. That saves time and prevents repeat steps.
Who we should ask for
Give a name and the best number to reach you. If a tenant or neighbor will meet the plumber, share their name too.
Which problem fits which page
If you are not sure what to call it, just describe what you see. Dispatchers translate plain descriptions into the right kind of visit every day. A few common matches may help while you dial.
A sink that fills and will not empty belongs under drain cleaning. A water bill that has jumped for no reason belongs under leak detection. A tank that no longer heats is covered under water heater repair, and sewage in a floor drain is a job for sewer line cleaning.
Ready to talk to a plumber?
Call (973) 488-5410 now. A dispatcher is on the line at every hour.
Where we work
We serve Ridgewood, Glen Rock, Midland Park, Wyckoff, Waldwick and Fair Lawn. If you are in a Bergen County town not listed here, call anyway and we will tell you plainly whether we can come.
Our service areas page gives more detail on each town, and the services page lists every kind of job we take.
What happens after you call
The dispatcher records the details and gives you any safety steps right away. A plumber is then assigned, and we tell you the best timing we can. We do not promise an exact arrival, because we would rather be honest than wrong.
On site, the plumber inspects the problem and gives you the price before work begins. You approve it, and the repair starts. If the plan changes, we stop and talk to you first.
If you are unsure whether something is an emergency, call anyway. Water near electrical panels, sewage in living space, a gas smell or a flooded basement should always be treated as urgent. If you smell gas, leave the building and call your gas utility or 911 first.
Contact questions
No. We take requests by phone only, so a dispatcher can talk you through immediate steps. Call (973) 488-5410 at any hour.
Our address is a dispatch base, not a storefront. Please call first, and we will let you know if someone can meet you.
The line is staffed around the clock, but a call may occasionally overlap another. Hang up and try again right away. If water is running, shut off the main valve first.
You can write to contact@proplumbingridgewood.com for non-urgent questions. For leaks, backups or no hot water, phone is much faster.